We understand that creating a successful event requires more than the right tables, chairs, linens and accessories. It’s the service behind our products that ensures the planning, delivery and pickup will all run smoothly.
We do our best to ensure your satisfaction with our products and services. Have any additional questions? Contact us.
Frequently Asked Questions
+I have a cart built on your website. Now what?
The Request a Quote feature on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed nor can it confirm availability. Once you have finished your wish list and requested a quote, an PRD team member will contact you before the end of the next business day. If your event will take place within two weeks time, you should follow-up with a phone call to our office at (504) 305-5785. This is the fastest way to ensure availability of your requested items.
+How far in advance should I reserve the equipment I need for my event?
We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date. We can take orders up to 24 hours before an event, but do not guarantee that inventory will be available.
+I am ready to make a reservation. How do I go about placing an order?
When you are ready to place your order, call our office at (504) 305-5785. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 20% deposit, a credit card to have on file, and the understanding of our rental contract.
+Do I clean the rentals before I return them?
When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and do NOT place them in plastic bags.
+Do the rentals come packed?
Rentals are delivered clean, sanitized, and ready for use! All dishware, glassware and flatware arrive in special racks and containers wrapped in plastic bags and sealed for use*. Linens are placed on hangers covered with plastic. Chairs are placed in stacks on rolling carts.
+If I rent items for Saturday event, how many days rent do I have to pay? AKA I want my rentals early. Do I have to pay extra?
In almost all cases, our rental rates are based on a reasonable event period. We recognize a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
+Is a deposit required?
Upon reserving we will ask for a 20% deposit as well as a credit card to have on file. We accept all major cards. Payment is due in full 2 weeks prior to delivery. If we have your consent, we most often will charge the card on file 2 weeks before the rental date.
+Can I make edits to my order without being penalized?
Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final edits should be made a minimum of two weeks prior to the delivery date. Once preparation has begun on your order, changes may be subject to an additional fee.
+Do you offer customer pickup?
Absolutely. Please keep in mind the size of your vehicle when placing your order as most vehicles will not accommodate round tables larger than 48″ in diameter or banquet tables longer than 6’. For safety reasons, we do not allow customers to pick-up and place equipment on top of their vehicle. Certain items do require our professional team to deliver and set-up – examples include chiavari chairs, dance floors and tents.
+Do I have to be home when you deliver or pick up my rentals?
No, you do not have to be home. However, there must be a secure place the rentals can be left in that is shielded from possible inclement weather and easily accessible to our crew.
+Does your delivery fee include setup?
No, we do offer full setup and breakdown for an additional setup fee. This can vary but is usually 20% of the rental rates.
+What happens if we are required to have everything out of the venue immediately after the event?
After hours or Sunday pick-ups can be arranged for an additional fee.
+How do I get in touch with you after hours if I have an emergency related to my event?
If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (504) 305-5785 and the calls will be forwarded to one of our cell phones.
+Do I get my money back if I do not use my equipment?
Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.
+I have an idea for something I do not see on your website. Can you help me?
If you know of something you’d like that we do not include on our site, contact us, and we will try to make it happen.
+I am not sure exactly what I will need for my event. Can you help?
Yes! We understand that throwing an event can be overwhelming, and it is sometimes hard to estimate exactly what you will need. Give us the details, and we will use our expertise to help you make those decisions.
+To what areas do you deliver?
We deliver to most of South Louisiana: New Orleans, Metairie, Kenner, Westbank, Mandeville, Covington, Madisonville, Orleans Parish, Jefferson Parish, St. Charles Parish, St. Tammany Parish, New Orleans East, West bank, Mid City, Lakeview, Garden District, Uptown, Downtown, Marigny, Gentilly, West End, Bucktown, Old Metairie, River Ridge, Jefferson, Algiers, Gretna, Terrytown, Harvey, Marrero, Avondale, Westwego, Bridge City, Waggaman, Saint Rose, Challmette, Norco, LaPlace, Houma, Marrero, Gretna, Harvey, Algiers.
Have another location? Contact us to find out more!